How to Set Up Notification Groups

What is a Notification Group?

A Notification Group is a named list of recipients that Workflows can send messages to. Instead of hardcoding email addresses, you reference a Group — making it easy to update recipients without editing Workflows.

How to create a Notification Group

1. Go to Menu → Business Hub → Notification Groups
2. Click + Add Group
3. Enter a Name (e.g. Production Managers, On-call Team)
4. Click + Add Recipient and select users or enter email addresses
5. Each recipient is reached by email (the delivery channel for notification groups)
6. Click Save

Using a Notification Group in a Workflow

Add a Message node:

1. Select the Notification Group
2. Enter the Subject and Message content
3. Include dynamic data using {{variables}}

Managing recipients

Recipients can be added or removed at any time without editing any Workflows. The change takes effect on the next execution.