Device Is Not Connecting

Verify the Device Token

1. Go to Menu → IOT → Devices and open the Device
2. Go to the Tokens tab
3. Confirm a valid, non-expired token exists
4. If in doubt, create a new token and reconfigure the device

Check protocol and endpoint

Protocol	Connection endpoint
MQTT	mqtt://<your-domain>:1883
MQTT (TLS)	mqtts://<your-domain>:8883
HTTP	https://<your-domain>/api/device/{deviceId}

Check authentication

• MQTT — use the token as the MQTT password field
• HTTP — include Authorization: Bearer YOUR_TOKEN header

Confirm the Network assignment

1. Open the Device and verify the correct Network is assigned
2. If the Network has IP restrictions, confirm the device’s IP is allowed

Check recent activity

1. Open the Device → Events or Metrics tab
2. If recent events show, the device IS connecting — the issue may be downstream

Firewall

Confirm the device’s network allows outbound connections to CoCoCo’s domain on the required port.