Job Is Stuck in a Status
Check the job status
Section titled “Check the job status”- Go to Data → Production → Jobs
- Find the job and note its current status (e.g.
PREPRESS,PRESS,WAITING)
Why a job gets stuck
Section titled “Why a job gets stuck”A job moves forward as its Operations are transitioned on the shopfloor and as Workflows react to its events. A job looks “stuck” when one of those stops happening:
| Situation | Common causes |
|---|---|
| Won’t advance past a production status (e.g. Prepress, Press) | The current Operation hasn’t been transitioned to Completed on the shopfloor |
| Sits in Waiting | A Workflow is paused on a HITL Task that hasn’t been completed, or it’s waiting on a dependency |
| An Operation never starts (Pending / Available) | No Work Center picked it up, or a preceding Operation isn’t finished |
When a Workflow should have advanced it
Section titled “When a Workflow should have advanced it”- Check whether a Workflow should trigger on this job’s events
- Verify the trigger conditions in the Workflow
- Open the Workflow → Executions tab and check for failures
Workflow Is Not Triggering
When a HITL Task is blocking
Section titled “When a HITL Task is blocking”- Open the Job
- Check the Tasks section for open, unassigned Tasks
- Assign and complete the Task to resume the Workflow
Advancing an Operation manually
Section titled “Advancing an Operation manually”- Open the Job and go to its Operations
- Transition the current Operation to its next state (e.g. Running → Completed) — shopfloor progress is driven by Operation transitions, not by editing the job status directly
- Document the reason in the job Notes
Operation states (reference)
Section titled “Operation states (reference)”An Operation moves through this state machine: Pending → Available → Setup → Running → Cleanup → Completed. From there it can also be Stopped, Failed, Cancelled, or put back into Restarting. “Complete” on the shopfloor transitions the current Operation to Completed; only certain transitions are allowed from each state.
Job production statuses (e.g. Prepress, Press, Postpress) are defined by your deployment’s industry vertical, so your tenant may show more or different ones than another instance. The Operation states above are universal across every vertical.
Escalation
Section titled “Escalation”Check Workflow execution logs for error messages around the time the job stopped progressing.